Privacy policy
How Norman's Auto Diagnostics Handles Your Information
This policy explains what information we collect when you contact Norman's Auto Diagnostics, request automotive service, or book an appointment.
We keep the process clear. This page outlines our practices for customers in Quebec and across Canada.
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01 / Information
What We Collect
We collect details needed to identify your vehicle, arrange service, and respond to your request.
- Your name and contact details, including phone number and email address.
- Vehicle details such as make, model, year, licence plate, and service history you provide.
- Appointment preferences, repair notes, payment records, and messages sent to our team.
02 / Purpose
Why We Use It
Your information helps us prepare the right service before your vehicle arrives.
- To confirm appointments and send service-related updates.
- To diagnose, maintain, repair, and document work performed on your vehicle.
- To answer questions, manage invoices, and improve our customer service.
03 / Disclosure
When Information Is Shared
Norman's Auto Diagnostics limits access to information that supports your service request.
We may share relevant details with technicians, payment providers, parts suppliers, technology providers, or professional advisers. They receive only what they need for the task and must handle it appropriately.
We may also disclose information when required by law, court order, or a lawful request from a public authority.
04 / Your rights
Choices Under Quebec Law
Quebec privacy law gives you meaningful control over personal information held by a business.
- Ask whether we hold personal information about you.
- Request access to information, subject to legal limits and identity checks.
- Ask us to correct information that is inaccurate or incomplete.
- Withdraw consent where processing depends on consent, when the law permits.
05 / Website use
Cookies And Technical Data
Our website may use cookies or similar tools to keep pages working, remember basic preferences, and understand how visitors use the site.
Technical data can include browser type, device details, approximate location, pages viewed, and the date and time of a visit. You can adjust cookie settings in your browser.
06 / Safeguards
Retention And Security
We keep personal information only as long as it is needed for the purpose collected, to meet recordkeeping duties, resolve disputes, or enforce an agreement. Retention time depends on the type of record and the reason we hold it.
We use reasonable administrative, technical, and physical safeguards for the information in our care. No online system can promise absolute security. Please avoid sending payment card numbers or other sensitive details through an ordinary message.
07 / Requests
Access Or Correction
Send a written request with enough detail for us to locate the record. We may ask for proof of identity before responding.
We will review the request within the time required by applicable law. If a request cannot be fulfilled, we will explain the reason and identify any available next step.
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08 / Other services
Third-Party Websites
Our website may link to booking, payment, manufacturer, or other external services. Their privacy practices are separate from ours.
Review the policy of an external service before entering information there. Norman's Auto Diagnostics does not control how another organization collects or uses data.
09 / Updates
Changes To This Policy
We may update this policy when our services, technology, or legal obligations change.
The latest version will appear on this page with its effective date. Please review it before submitting a new request.
- Policy location
- privacy-policy.html
- Jurisdiction
- Quebec, Canada
10 / Contact
Ask About Your Information
Send a privacy question to Norman's Auto Diagnostics. Keep your message specific so we can respond properly.
Norman's Auto Diagnostics
Clear Service Starts Here
Visit us at 5017 Rue Buchan, Montreal, Quebec, H4P 1P3. We handle your vehicle information with the same care we give your repair record.