Website information
Website Terms and Conditions
These terms explain how you may use the Norman's Auto Diagnostics website and appointment booking engine. Read them before submitting a booking request.
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01 / Acceptance
Using This Website
By browsing this website, you agree to follow these terms and any applicable law in Quebec and Canada. If you do not accept them, please stop using the website.
- Use the site for genuine vehicle service enquiries.
- Provide accurate contact and vehicle details.
- Keep your booking information private.
02 / Booking engine
Appointment Requests
A submitted form is a request, not a confirmed appointment. Norman's Auto Diagnostics may contact you to confirm the work, timing, vehicle details, and parts requirements.
Bring the vehicle and keys at the agreed time. Tell us promptly if your plans change.
03 / Service scope
Inspection Before Repair
Service recommendations are based on the vehicle condition observed during inspection. A booking request does not guarantee that a particular repair will be required or completed.
- We may inspect the reported concern before quoting work.
- Additional work requires your approval before it begins.
- Work is subject to parts, equipment, and technician availability.
04 / Estimates
Prices and Approvals
Any estimate provided through the website is based on the information available at that time. The final amount may change if inspection identifies another cause or additional parts.
We will seek your approval for material changes before proceeding. Taxes, shop supplies, parts, and labour are charged as shown on the applicable invoice.
05 / Your information
Accurate Details Matter
Use current information when you submit a request. Vehicle make, model, year, mileage, warning lights, and contact details help us prepare the right next step.
Do not place payment card numbers, health information, or other sensitive details in a general message field.
06 / Privacy and security
How Website Information Is Used
Norman's Auto Diagnostics uses information submitted through the website to respond to enquiries, arrange appointments, understand the requested vehicle service, and maintain business records. Information may be shared with service providers that support website hosting, communications, or booking operations when needed for those purposes.
We take reasonable steps to protect information, but no internet transmission can be guaranteed secure. Do not use the website for urgent roadside situations. Call the appropriate emergency service when safety is at risk.
07 / Website limits
Content and Availability
Service descriptions, hours, prices, and availability can change without notice. Website content is provided for general information and may not describe every vehicle, repair, or restriction.
We work to keep the site available and accurate. Short interruptions may occur during maintenance or technical issues.
08 / Responsibility
Use the Site Carefully
You are responsible for the accuracy of information you submit and for keeping access to your email account secure. Do not interfere with the booking engine, test access controls, send harmful code, or use automated tools that place repeated requests.
Nothing on this page removes rights that cannot legally be excluded under applicable law.
09 / Contact
Questions About These Terms?
Ask before you book if a term is unclear. A member of the Norman's Auto Diagnostics team can explain the appointment process and direct service questions to the right person.